Privacy Policy

1. Who We Are

Dragon Enforcement Ltd ("we", "us", "our") is a certificated enforcement agency operating across England and Wales. Our registered office is at 1-2, Connaught House, Riverside Business Park, Benarth Road, Conwy LL32 8UB.

We are registered with the Information Commissioner's Office (ICO) under registration number ZB917457 and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For data protection enquiries, please contact us at: [email protected]

2. What Personal Data We Collect

Depending on the nature of our engagement, we may collect and process the following categories of personal data:

• Full name, date of birth and national identity information
• Contact details including address, telephone number and email address
• Financial information including details of debts, assets and payment history
• Employment information where relevant to enforcement action
• Vehicle registration details
• Information provided to us by our clients (creditors) in connection with enforcement instructions
• CCTV footage and photographic evidence gathered during enforcement visits
• Website usage data collected via cookies and analytics tools

3. How We Collect Your Data

We collect personal data from the following sources:

• Directly from our clients when they instruct us to take enforcement action
• From court records and publicly available sources
• From tracing and data verification services
• Directly from you when you contact us by telephone, email or via our website
• During enforcement visits to premises

4. Legal Basis for Processing

We process personal data on the following legal bases under UK GDPR:

• Legal obligation — to comply with our duties as certificated enforcement agents under the Taking Control of Goods Regulations 2013 and related legislation
• Legitimate interests — to carry out enforcement action on behalf of our clients and to recover lawfully owed debts
• Contract — to fulfil our contractual obligations to clients who instruct us
• Consent — where you have provided explicit consent, for example when submitting an enquiry via our website

5. How We Use Your Data

We use personal data for the following purposes:

• To carry out enforcement action in accordance with our legal powers
• To trace debtors and verify addresses
• To communicate with debtors, creditors and third parties in connection with enforcement
• To comply with our regulatory and legal obligations
• To respond to enquiries submitted via our website or by telephone
• To maintain accurate records of enforcement activity

6. Who We Share Your Data With

We may share personal data with the following parties where necessary:

• Our clients (creditors) who have instructed us to take enforcement action
• Authorised High Court Enforcement Officers (HCEOs) under whose authority we operate
• Courts and tribunals as required by law
• Tracing and data verification service providers
• Storage and removal contractors engaged during enforcement
• Our professional advisers including solicitors and accountants
• Regulatory bodies including the ICO where required

We do not sell personal data to third parties.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Enforcement records are typically retained for a minimum of six years in accordance with the Limitation Act 1980. Where data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests
• Right to data portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not currently use tracking or advertising cookies. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: